PrintRunner Refund and Return Policy
At PrintRunner, we believe in quality printing for less. Our goal is to make sure you’re thrilled with your custom printed products from start to finish. If something doesn’t turn out right, we’re here to help in a friendly and fair way. The policy below explains cancellations, refunds, reprints, and reporting issues in clear and easy to understand terms.
Order Cancellations and Refunds
You can cancel your order if it has not entered “In Production.” Once an order reaches this stage, changes and cancellations are limited, and refunds are handled at PrintRunner’s discretion.
If your order contains multiple items and one or more items have already been produced or shipped, the value of those items including tax and shipping will be deducted from any eligible refund.
Once an order is officially “In Production,” it is considered committed to manufacturing and is generally nonrefundable.
Returns and Reprints for Defective or Incorrect Products
We stand behind the quality of our print work. If your order arrives with a defect or production issue, we will review the issue and work with you to make it right as quickly as possible.
How it Works
- We may request photos of the defective items or ask that they be returned so we can understand what went wrong and prevent it from happening again.
- If an order is lost in transit, orders valued at $250 or less may qualify for a free expedited reprint.
Reprint timelines vary based on production capacity, but our team works to process replacements as quickly as possible.
Frequently Asked Questions
Can I cancel my order?
Yes. As long as your order has not entered “In Production,” you may cancel it.What does “In Production” mean?
This is when your files have been approved, and the printing and manufacturing process has begun. Once an order reaches this stage, refunds are not guaranteed.What if only part of my order has shipped?
If any items have already been produced or shipped, the refund will be reduced by the value of those items including tax and shipping.What if my order arrives damaged or defective?
We are happy to help! Send us photos to claims@printrunner.com and we will reprint your order at no additional cost.What happens if my order is lost in the mail?
Orders valued at $250 or less qualify for a free expedited reprint. If a shipment is delayed or appears to be lost in transit, our team will work with you to investigate and determine the appropriate resolution. Please contact our customer support team at claims@printrunner.com or call 1-888-296-5760 for further assistance.How long do I have to report an issue?
Please notify us within 3 days of receiving your order if there is an issue. Prompt reporting allows our team to review your request and resolve it efficiently.Where should I send my claim request and photos?
Please email your photos and claim details to claims@printrunner.com. Be sure to include your order number or account information so we can locate your order quickly.For additional details about returns and production policies, please review PrintRunner’s Terms of Service.
Data Subject Rights
Privacy Request
You may have certain rights with respect to the personal information we collect and process. These rights vary by state and country and depend on your residency. These rights are not absolute and we reserve all of our rights available to us at law in this regard. Please complete the below form to exercise one of your data subject rights, where applicable. We will process your request within the time provided by applicable law.