Does your printing turnaround time include the shipping window?
Printing turnaround only covers the time it takes to have your order printed and ready for shipping. This begins once your print-ready artwork has been uploaded and your payment has been confirmed. If you have requested a PDF file proof, turnaround will begin once you’ve approved the file. Printing turnaround does not cover weekends, holidays, and delivery times.
Can I still order in bulk?
Yes, you can. We encourage bulk printing because it easier to produce and much cheaper. Given the current situation, we have an ample supply of materials in all our facilities to print orders for the coming months. We have multiple facilities across the nation which enables us to have redundancies. If there are facility closures, we will route your orders to open facilities. The contingency plans we have in place ensure that our employees are safe and secure while serving the needs of our customers.
Will my order be on time?
We will do our best to deliver your order on time based on the estimated delivery date. Our teams are working hard to ensure that all orders arrive on schedule. We will continue to follow applicable government orders based on our locations and respond swiftly to any necessary changes.
How are you minimizing the spread of the novel coronavirus (COVID-19) in your facilities?
We are closely following the safety guidelines from public health organizations, particularly the Center for Disease Control (CDC) and the World Health Organization (WHO). We are also working hard to ensure our facilities are taking strict preventive measures to minimize any potential spread of the virus.
How do I contact customer service?
Due to health safety restrictions and mandatory lockdowns, we have temporarily changed our customer service hours. Please call 888-296-5760, Monday to Friday, 5 a.m. to 7 p.m. Pacific Time or contact us through Live Chat.
Learn more about how PrintRunner is addressing COVID-19's impact on customers, orders, and employees here