Banner Printing FAQs

Order Related Questions

How do I place an order on your page?

Follow these steps once you've found the banner you need:

Select your banner's features from the online calculator. Options include display features, size, material, quantity, and optional LED lights.
After completing the online calculator, upload your file to the site or complete checkout before uploading.
Review the quoted price (total and individual rates) before selecting "Continue" to complete the order.
Select "Continue" to proceed with your order. If you choose "Upload Your Artwork, you can transfer a file straight to our site on the page that will load.
Whether you uploaded the file or proceeded to checkout and upload later, the Shopping Cart page will take you to checkout for order completion.

Can I change my uploaded file from the first one I uploaded?

You can review an online PDF proof of your uploaded file and have changes applied before approval. When you select "I need a PDF proof" on the Upload Artwork page, we will only queue the file for print once you have approved the file.

When can I cancel my order?

You can cancel an order in the proofing or preflight stage under the following conditions:

Orders placed, paid for, and canceled before 5 pm PST on the same day can be refunded in full or booked as store credit for future orders.
Orders under $100 don't have an applicable cancellation fee.
Orders from $100 to $500 are subject to a $15.00 cancellation fee.
Orders priced at $500 and above will include a cancellation fee of 3.5% of the total order amount.

Any orders "In Production" cannot be canceled.

What happens after I have ordered and checked out my banner?

The process depends on your selected or the designated turnaround time. All banner orders are ready to ship after the indicated production time. Within that 1 or those 3 business days, your order should be complete in terms of uploading, proof approval, and payment before payment. We'll ship your order after the approval and production, and you can expect it to ship after the indicated turnaround time. Check out the timeline for ordering and shipping on this page.

Design and Artwork Concerns

How do I use the free blank templates?

Free blank templates are available for download on our site. To get the template you need, select the product and the dimensions. The templates in size (s) you chose will appear for download. Select the download button and click on your preferred file format: AI, JPG, PDF, PSD, PUB, or CDR. All blank templates show the printing guidelines to follow for an accurate print.

Can I print different designs on each banner side?

You can print different designs on the front and back of specific banners. You can select "Front and Back" as the printed side or "Double Sided" for the number of sides to print different designs on one banner. The Upload Page will let you send separate files on each side.

Can I review a proof of the banner before checkout?

You can select "I need a PDF proof" under "Proofing Options" on the Upload Artwork page. We'll only queue your files for print once we receive your approval.

Can I upload my file to the site?

Select "Upload My Artwork" on the Online Calculator to directly send your file to the site. The Upload Artwork page will load after clicking "Continue" below the online calculator.

What are the file type and resolution requirements for a design or artwork upload?

We accept files in the following formats:

JPG or JPEG
PSD
PNG
TIF or TIFF
EPS
AI
PUB
DOCX or DOC
XLS or XLSX
PPT or PPTX
TXT
CSV

Other resolutions requirements are as follows:

Minimum resolution of 300dpi
CMYK color mode
Maximum file size of 100 MB

Check out our file preparation guide for more information on design or artwork upload requirements.

Can I change my artwork once it has been approved and is in production?

No, we do not accept changes or cancellations to orders once you have approved a file for production. You can only make changes during the preflight or proofing stages.

Understanding Banner Materials and Accessories

How do I choose between standard and matte vinyl for my banner?

Standard vinyl is recommended for designs displayed under bright lights and is primarily used indoors. It comes at a more affordable cost and lasts at least three years outdoors with proper care.

Matte vinyl has a smoother finish and lasts longer on display outdoors for at least five years with proper care. It costs a little more and is recommended for banners exposed to various weather conditions.

What is the material recommended for outdoor displays?

Matte vinyl is recommended for outdoor banner displays.

Will the banner fade when exposed to sunlight?

No, your banner won't fade in its first few months when exposed to sunlight. However, apply proper care such as regular storage so that it lasts longer and looks fresh upon prolonged display.

How do I include grommets in my banner order?

Select "Grommet Only" from the Finishing options to add grommets to your banner.

Shipping Details and Queries

How long do I have to wait for my order?

The number of days you wait begins after we have received approval of your print-ready files or proof and full order payment. Order must be paid, print-ready files received, and proofs approved by 5 pm PST (8 pm EST) for printing turnaround to begin the next business day. For example, if you submit and approve everything for a two-day business day turnaround by 3 pm PST and approve it by 5 pm PST on Tuesday, it will be shipped by Wednesday end of the business day. Note that the shipping time begins after the printing turnaround time or is ready to ship by timeline on the online calculator. See the timeline below for a step-by-step breakdown of the schedule:

Click here to learn more.

Where can I see the shipping fee?

After you have selected all the banner's features on the online calculator, several shipping fees will appear under "Estimate Shipping." We include free shipping if your order exceeds $69, but additional fees are charged for faster arrival dates.

What should I do if I don't receive my package?

We will guarantee the printing turnaround time for jobs with print-ready files, approved proofs, and guaranteed payment. If we fail to meet the custom printing order's delivery date, the exclusive remedy for missing it is a 20% refund for every business day of delay. We are not responsible for any shipping-related costs for an order that don't go out by the due date.

What if my order isn't delivered within the indicated time frame?

If your order is not delivered within the indicated time frame, understand that the target arrival dates are estimates and not guaranteed. Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. Note both these times are on business days only and don't include weekends or holidays. We aren't usually the ones that handle any delays by shipping carriers, illness, weather, and equipment breakdown.