Help Center
File Preparation and Troubleshooting
- What is bleed?
- Where do I upload my files?
- What type of files do you accept?
- Do you accept Publisher or Word Document files?
- What is safe area?
- Can I write on UV coating?
- How do I know if the correct file has been uploaded?
- Do I need to use a product template?
- Do you have an FTP site for uploads?
- How do I know if your graphics department will set up two-sided artwork correctly?
- What is CMYK?
- What is RGB?
- What is the maximum file size that can be uploaded?
- Do you archive files?
- What if my file is missing fonts?
- Why should I convert my text to outlines?
- What are print-ready files?
- What is the difference between 100# gloss book and 100# gloss cover?
- What is the difference between matte and glossy finish?
- Why are glossy cards less expensive than matte? Are they lower quality?
- What is 14pt C2S?
- Do you offer product templates that I may use?
Payment Options
Restaurant Signs FAQs
Bulk Labels
Custom Shape Stickers and Labels
- What’s the difference between cut-to-size, roll, and sheet format?
- Do you offer your custom shape stickers and labels in waterproof materials?
- Is there anything on your website that can help me design my custom shape stickers and labels?
- Do you offer free proofing?
- What’s the standard turnaround time for your custom shape stickers and labels?
Sealing Stickers
Banner Maker
Online Printing Services
Label Maker
- What label material is suitable for indoor and outdoor use?
- Can I apply the labels on any surface?
- What’s the minimum order quantity for your custom labels in cut-to-size format?
- Are there other features on your website that can help me create my label designs?
- Do you offer free shipping for your labels?
Outdoor Banners
Custom Posters
Spice Labels
School Labels
Juice Labels FAQ
Cheap Stickers FAQs
Carbonless Forms FAQs
- How many copies can I expect in each set?
- Can I combine several sets in one order?
- Are the sets glued together?
- How many pads do I get based on the number of sets I ordered?
- When can I expect my custom carbonless forms?
- Do you have a free design template?
- How do I use the free design template?
- Is your carbonless form paper compatible with a laser printer?
- What is the advantage of adding sequential numbering?
- How exactly do carbonless forms copy the information from one sheet to another?
Hydro Flask Stickers FAQs
Trade Show Printing FAQs
Real Estate Printing FAQ
Cheap Business Cards FAQs
Bulk Postcard Printing and Mailing FAQs
Premium Postcard Printing FAQs
Food Delivery Stickers FAQs
Restaurant Stickers FAQs
Table Runners FAQs
Frequently Asked Questions About Campaign Signs
Shipping and Turnaround Time
- When does my turnaround time begin?
- When will my job be complete?
- Does my turnaround include shipping?
- What shipping options do you offer?
- Where are you located?
- Does Print Runner ship to Canada?
- How will I know when my order has shipped?
- Can you ship USPS?
- Will UPS leave my package at the door or is there a signature required?
Your Order
- How can I check the status of my order?
- What if I found a mistake in the artwork?
- Can I upload my files before placing an order?
- Can my graphic designer upload files for me?
- Why am I not getting automatic email updates?
- How can I cancel my order?
- Will I see a proof once I upload my files?
- I need color copies and I was wondering if the artwork prints all the way to the edge?
- I would like to re-order the same product I had done before. How do I do that?
- How long will it be before I see a PDF proof?
- Why are round stickers more expensive than your rectangle stickers?
- Will I be charged right away even if I don’t upload files?
- Why does my proof have marks on the corners? Will those be printed?
- Will someone call me to confirm that my files are good?
- You said you have sent me automated emails but I never received them. What could cause this?
Packaging Stickers
Business Labels
Medical Labels
Poster Maker
Color Coded Labels FAQs
Food Labels
Signs and Banners
Custom Banners
Shop Labels by Type
Event & Wedding Labels
Bulk Labels
- How much does it cost to print bulk labels?
- What is the difference between cut-to-size, roll, sheet, and kiss-cut labels?
- What is the most durable label material?
- Do you have label templates?
- Will I be able to save more costs if I order in bulk?
- Does your printing turnaround time include the shipping window?
Hot Sauce Labels
Political Stickers
- Is anyone going to check my sticker design for errors before printing?
- Does printing turnaround time include shipping time?
- What’s the maximum number of stickers that I can fit into one sticker sheet?
- Do you have any artwork requirements that I need to know about?
- Do you offer your campaign stickers in waterproof materials?
- What is the best size for campaign stickers?
- How do I choose the best material for my campaign stickers?
Political Printing FAQ
Stickers and Labels FAQs
Real Estate Signs FAQs
Commercial Printing
Home Office Essentials FAQs
Promotional Stickers
Bakery Stickers Labels FAQ
Pizza Box Stickers - FAQ
Thank You Stickers - FAQ
QR Code Sticker FAQs
Frequently Asked Questions About Campaign Posters
What Makes a Good Retractable Banner? (FAQ'S)
File Preparation and Troubleshooting
A bleed is when an image extends beyond the trim edge of the product. If your image is not white on all four sides, you will want to include bleeds in your files. Add 1/8” (.125”) to each side of the file. For example, for a 2” x 3.5” business card with full bleed, the image size should be submitted at 2.25” x 3.75”
Get a Product Template to start your design with these guidelines. For more information about Template Guidelines, Click Here.
Files can be uploaded through our website during the checkout process. Or, you can upload your files later by going to “My Account” and selecting your order number.
While PDFs are preferred and recommended for art uploads, we accept any of the following file formats:
Adobe Acrobat (.pdf)
Adobe Illustrator (.ai, .eps)
Adobe Photoshop (.psd, .tif, .jpg)
Adobe InDesign
QuarkXpress(.qxd)
Visit our File Prepa